Roku Playback Error - Video Not Playable On Your Device

If your Tablo DVR's Surround Sound setting is enabled and you use Roku as your streaming device, you may encounter the following error message:

PLAYBACK FAILED - This video is not playable on your device using the current settings. 



This error is most often caused by a mismatch of audio settings between your Tablo and your Roku. This may occur even if the settings appear to be correct. 

When this happens, Surround Sound-enabled video from your Tablo cannot be passed to your Roku for playback.

To resolve this issue, try the following troubleshooting steps:

1. Navigate to your Roku's device's audio settings menu by selecting HOME > SETTINGS > AUDIO >

2. Under AUDIO MODE  select AUTO

3. Return to the Tablo app and attempt to play Live TV or a Recording 

If this does not resolve the issue, then you may need to factory reset your Roku device to fully clear its audio settings.

Alternatively, you can disable Surround Sound on your Tablo by navigating to SETTINGS > GENERAL > SURROUND SOUND and removing the checkmark. 

Unfortunately, Tablo recordings previously created with Surround Sound audio will not be playable


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  • Avatar
    Lee Van Doren

    These instructions did not apply for my Roku Streaming Stick+. The Audio-HDMI was set to Auto and Audio mode to Auto but did not work. I had to set HDMI to Dolby Digital and then Audio mode to Auto(DD). That worked. Also, even when I set Tablo to not pass through surround, stereo only mode on Roku would not work.

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    Michael R. Kershaw

    My tablo already has Surround Set to OFF. My Roku already has AUDIO set to AUTO. A factory RESET of my ROKU will be very painful as I have other streaming services that will have to be reinstalled and passwords reentered.

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