The TV guide data available through 4th Generation and legacy Tablo devices is collected from local broadcasters and aggregated and enhanced by a company called Gracenote.
However, TV guide data may not be available for some channels for several reasons:
- The broadcaster may not have promptly provided data to Gracenote.
- The broadcaster may opt not to provide data to Gracenote.
- Gracenote may choose not to collect data for a channel, especially those that are independent or low power.
- Within the database, TV guide data for a channel may not be associated with all zip codes that could potentially receive that channel.
In these cases, your Tablo device will not display TV guide data for that channel within the live TV grid guide.
Keep reading to learn how to identify and possibly resolve cases of missing TV guide data.
Table of Contents
Identifying Missing Guide Data
On 4th Generation Tablo apps, channels with missing guide data will display 'Programming Not Available' within the Live TV Grid.
On legacy Tablo apps, channels with missing data will appear as a blank row within the Live TV Grid.
Watching and Recording a Channel With Missing Guide Data
You can still watch a live stream of any channel, even if it has no guide data, by selecting the channel ID (on the far left of the Live TV Grid).
However, it is not possible to schedule a recording for channels without TV guide data.
This is because Tablo schedules recordings using special program identifiers within the TV guide metadata instead of by date/time/channel. This allows Tablo to record all episodes of a series, even if the airtime or broadcast channel changes.
Owners of legacy Tablo DVRs can schedule manual recordings as a workaround, but scheduling recordings for channels with missing guide data on 4th Generation Tablo apps is not possible.
What to Do if You Are Missing TV Guide Data
If one or more of your channels are missing TV guide data, there are two potential fixes:
- Option 1 - Change the location setting in your Tablo app
- Option 2 - Place a Guide Data Request ticket with Tablo Support (4th Gen only)
We are not currently accepting guide data requests for legacy Tablo models.
Option 1 - Change Your Location
Within Tablo's TV Guide database, a channel may not be tied to your zip code, but may be tied to one nearby. Editing your location in the SETTINGS screen of the Tablo app can help in these situations. When choosing a new zip code to enter, select one from a more urban area, ideally within 10 miles of your actual location.
Click here for how-to instructions for your Tablo model:
Option 2 - Place a Guide Data Request with Tablo Support (4th Gen Only)
Thanks to new TV guide data management tools, we can now accept requests to add missing TV guide data for 4th Generation Tablo devices.
Before making your request, we recommend that you:
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Try Option 1 - Changing your Tablo's location in SETTINGS is often the quickest and easiest way to resolve cases of missing TV guide data.
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Wait 48 hours after initial setup - Your Tablo will automatically attempt to match existing TV guide data with channels in your lineup after you finish setting up your device.
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Wait 2 weeks for new channels - After the launch of a new over-the-air TV channel, please wait at least 14 days before placing a request, as the broadcaster is likely already working to provide data to Gracenote.
- Check the unresolvable channel list - Missing data cannot be resolved for some networks in some specific regions. Consult the list below for details.
If one or more of your channels is still missing TV guide data, please provide details to Tablo Support via the Guide Data Request Form. The team will attempt to resolve your case within 7 - 10 business days.
While we can resolve most 4th Generation Tablo missing guide data issues, we cannot currently fix cases of incorrect guide data.
Unresolvable Channels List
Unfortunately, some networks in specific regions do not provide TV guide data to Gracenote, other aggregators or local affiliates. We are unable to resolve cases of missing data for these channels as no relevant program listings from other local affiliates are available.
| Channel Number | Location | Call Sign | Network |
| 15.5 | Phoenix, AZ | KNXV | HSN2 |
| 2.2 | Dallas, TX | KDTN-ES | Daystar Espanol |
| 39.6 | Phoenix, AZ | KTAZ | Nosey |
| 40.12 | Pheonix, AZ | KEJR | EMLW Infomercials |
| 25.3 | Corona, CA | KVEA | Telemundo |
| 20.2 | Los Angeles, CA | KNLA-CD | MBN |
| 14.2 | Phoenix, AZ | K14RK-D | GNTV Latino |
| 3.5 | Charlotte, NC | WBTV | Oxygen |
| 8.1 | Chicago, IL | WILC-CD | Daystar |
| 39.6 | Paradise, NV | KBLR | Nosey |
What to Do if Your TV Guide Data Is Incorrect
Cases of incorrect guide data are more difficult to resolve. Therefore, we are not currently accepting requests to fix cases where channels:
- Incorrectly display the guide data from a different channel in your lineup (i.e. your CBS channel displays the guide data from your NBC station)
- Display guide data from the correct channel, but at an incorrect time (i.e. programs airing 3 hours in the future are shown as currently airing)
We hope to resolve these types of cases in the future for 4th Generation Tablo devices as we continue to enhance our guide data management tools and processes.
We also cannot accept requests to fix missing or incorrect data for legacy Tablo devices, as they use a different TV guide data management process.