Since OTA guide data is organized through our guide data provider by zip code, it’s possible some new channels may not yet have their schedules loaded.
If the rows in the live TV screen for specific channels are blank on your legacy Tablo, your Tablo is most likely missing the guide data for these channels.
If the rows in the live TV screen are blank and you own a 4th Generation Tablo, it will state 'Programming Not Available'.
Incorrect Guide Data:
In some instances, you may notice a channel is not broadcasting the content being shown in the guide data schedule. We refer to this as incorrect guide data, and it is usually the result of the wrong scheduling information being sent to our guide data provider.
One way to resolve this is to try changing your zip code slightly, to a similar zip code within a few (<10) miles of your location. To do this:
1. Open the 4th Generation Tablo app on your iOS or Android smartphone or tablet. This setting cannot be changed from a TV-based app.
2. Go to SETTINGS -> GUIDE -> LOCATION.
3. Select NEW LOCATION.
4. Enter an alternate 5-digit ZIP code nearby and select SUBMIT.
5. Run and save a new Channel Scan. Without this step, your location will not be updated.
Update, March 2024: Recently, our guide data provider became unwilling to add missing guide data for stations. This has been frustrating and disappointing to both us and our customers.
Previously, we were able to create tickets with the provider and, in most cases, the issue would be resolved within 7-10 business days.
Recently, the resolution rate has dropped significantly so we decided to stop this practice in the short term.
We are exploring other alternatives to give us more control over guide data provisioning and ensure that customers have listings for their entire channel lineup.