Troubleshooting Fragmented Recordings

Tablo David
Tablo David
  • Updated

Occasionally, recordings will be broken into pieces. For instance, the first 10 minutes of a recording might be fine until over-the-air interference interrupts it. For example, the Tablo tries numerous times to continue recording and is able to do so after three minutes. The airing ends and the recording is available but with a three minute gap. 

Sometimes video is corrupted so much the entire recording ruined and the Tablo is unable to record at all. These are shown under FAILED RECORDINGS like in the image below:

CWC_24_06_26E.png

 

Both over-the-air and 4th Generation FAST streaming recordings can experience this.

 

If this occurs on a specific channel, or at a specific time of day, it is more likely an issue with your antenna or the broadcast signal. If this behavior seems more random, this could be due to a failing or incompatible hard drive.

If you believe the issue is signal-related, visit our troubleshooting reception article.

To test if the drive is the problem, try connecting an alternate hard drive to your Tablo to see if it experiences the same issues.

If a 4th Generation Tablo or legacy Tablo device with onboard storage is experiencing this issue, and adding an external hard drive fixes this, when no hard drive was connected before, the issue could be with your Tablo's internal storage.

 

If this only happens when recording free streaming channels on your 4th Generation Tablo, see if other devices on your home network are having problems. If so, this is likely an issue with your internet connection or router. If not, troubleshoot your hard drive as mentioned above.

 

If you isolate these issues to your internal hard drive or if you have any other questions, contact the Tablo Support team.