Automatic Commercial Skip Error Messages

Starting with firmware 2.2.26, Tablo DVRs with active TV Guide Data Subscriptions have access to a new Automatic Commercial Skip feature which is currently in open beta.

For an overview of this feature, please visit the Tablo blog

Once enabled in your Tablo's settings screen, compatible Tablo apps (Roku, Tablo PREVIEW for Amazon Fire TV & Android TV, and Apple TV) will display commercial skip success or failure messages next to completed recordings. 

roku_comskip_ready_markup.png

These messages are as follows:

REASON MESSAGE
SUCCESS Commercial Skip is ready.
NETWORK Commercial Skip upload failed.
UNSUITABLE Recording rejected from Commercial Skip.
FILTERED Program ineligible for Commercial Skip.
RECEPTION Commercial Skip detection failed due to poor reception.
OTHER FAILURE Commercial Skip detection failed.

 

  • Commercial Skip is ready
    This message indicates that the commercial skip process is complete and your recording is ready to enjoy without commercials.

  • Commercial Skip upload failed
    This message indicates that your Tablo was unable to upload data to the commercial skip server due to an internet connectivity slowdown or outage on your Tablo's home network. If you see this message regularly, please check your Tablo's connection to the internet and ensure that your ISP upload speed meets the minimum requirement of 1 Mbps (although 3 Mbps is recommended). 

  • Recording rejected from Commercial Skip
    Recordings that are less than 15 minutes long will be rejected by the commercial skip processing server. 

  • Program ineligible for Commercial Skip
    Recordings from certain networks (PBS & TVO) and program types (news) are ineligible for Commercial Skip processing and will be filtered. Some cartoon, courtroom, and news magazine shows are also currently ineligible. 

  • Commercial Skip detection failed due to poor reception
    While recordings completed during periods of especially poor Over-the-Air reception won't be eligible for upload at all, recordings with spotty reception can still fail commercial skip processing due to errors in the broadcast stream. If this is an error you see consistently, try improving the positioning of your Over-the-Air antenna.

  • Commercial Skip detection failed 
    This message is shown when the source of the error is unclear or unknown but is generally related to a problem with the commercial skip process itself. 

If you are not seeing these messages on completed recordings in your Tablo app, please check that your Tablo is running firmware 2.2.26 or higher and that you are viewing the list of recordings from within a compatible application. 

If you believe the Automatic Commercial Skip error messages being displayed are incorrect, please touch base with Tablo support with specific details.  

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