This article focuses on 4th Gen Tablo app troubleshooting steps.
You can find the legacy article here.
How To Resolve Buffering Problems Related To Network Slowdown
In general, buffering is usually caused by a slowdown in device-to-device communication on your home WiFi network.
This can be the case even if you have a fast internet package from your internet service provider and even though other apps on your home network, such as Netflix, work without buffering.
When encountering buffering issues, first try checking and improving the WiFi signal quality on your streaming device. If the WiFi signal is weak, you may need to improve the position of your WiFi router or replace it with a newer, more powerful model.
If you've tried the steps above and are unable to upgrade your router, try hardwiring your Tablo directly to your current router with an Ethernet cable. Poor Wi-Fi connectivity will result in buffering, while an Ethernet connection is generally significantly faster and more stable.
If you would like to learn more about how to solve buffering issues, visit our blog, where we go over the Cord Cutter’s Guide to Streaming HD Video Without Buffering.
Buffering Resulting from Unsupported Storage
Less frequently, we have seen buffering caused by using an unsupported type of storage with the Tablo. For example USB flash drives, external hard drives in external enclosures or from a failing hard drive.
To troubleshoot this, disconnect your hard drive from the Tablo and begin to stream a Live TV channel. If you see no buffering, or fewer instances of buffering, the storage device being used with your is likely the source of the issue.
To solve this, simply switch to a supported storage method and/or a brand new hard drive.
It is not currently possible to transfer recordings from one hard drive to another.