This is a legacy article. To see how daylight saving time and other time zone changes are handled in our 4th Gen model, go here.
If you are using an active VPN, Tablo will not obtain the proper time zone and your recordings may occur at incorrect times.
Tablo obtains its time zone information from the channel scan during setup. If the time zone is set correctly during the channel scan, daylight saving and other time changes should be automatic and require no intervention.
If you've recently experienced a time change and your Tablo does not appear to have updated its time setting, verify the time is set correctly on your viewing device.
If the setting on your device is wrong and you cannot adjust it, the NTP (Network Time Protocol) your ISP is providing could be incorrect. In that case, you should contact them.
If your device time is correct but your Tablo time is not, then take the following steps to resolve the problem:
- Connect to the Tablo app (we recommend using the Tablo web app at http://my.tablotv.com/ via Firefox or Safari)
- Navigate to: SETTINGS > EDIT LOCATION > USE CURRENT > BEGIN CHANNEL SCAN > ADD TO GUIDE.
This will reset your Tablo's local time zone to match the device running the Tablo app and ensure your shows are recorded at the correct time.
If you need additional help, reach out to our Support Team.