Starting with the Tablo Roku Channel update 2.11.0, Tablo users may see some new error messages.
A list of potential error messages, their meanings, and troubleshooting tips can be found below.
- PLAYBACK ENDED - Your tuner has been reassigned to another live TV session or recording.
The number of concurrent live TV playback sessions or recordings is limited to the number of tuners on your Tablo DVR. (Your Tablo will either have 2 or 4 tuners.)
This error message will be displayed when your Tablo must reassign a tuner to begin capturing a scheduled recording, or if another user in the household has connected to the Tablo and requested a new Live TV playback session.
In order to continue your live TV session, you must free up a tuner by stopping the in-progress recording or negotiating with the other users in the household. - PLAYBACK FAILED - All tuners are in use for recording(s).
As mentioned above, the number of concurrent recordings is limited to the number of tuners on your Tablo DVR. (Your Tablo will either have 2 or 4 tuners.)
This error message will be displayed when all available tuners on your Tablo are in use for scheduled recordings.
In order to view Live TV, you must free up a tuner by stopping at least one in-progress recording. - PLAYBACK FAILED - Signal from TV antenna is too weak.
Your Tablo relies on a steady, strong signal from your Over-the-Air antenna to properly stream Live TV and capture recordings.
This error message will be displayed if there is a significant drop or absence of Over-the-Air signal coming to the Tablo from your antenna for the channel you're attempting to tune.
In order to continue, first, verify that your antenna's coaxial connection is securely connected to the Tablo's coaxial port and that the antenna has not been moved or damaged.
If the antenna is connected and intact, verify the current signal strength of this channel by going to the SETTINGS screen of your Tablo app select EDIT CHANNEL LINEUP > RESCAN > ADD TO GUIDE.
(Note that the signal strength dots in the Tablo app are not updated dynamically and reflect the signal strength status at the LAST channel scan.)
If the channel does not show 5 green dots, you may need to adjust your antenna setup to improve the signal strength and quality.
If you are still unable to tune this channel despite it showing full signal strength, please contact support directly with details. - PLAYBACK FAILED - No storage is available or accessible.
Most Tablo models require a separate compatible storage method for both recording AND streaming Live TV on more than 1 tuner. You will see this message if your Tablo does not have compatible storage connected or enabled, or if your storage method cannot be reached by the Tablo.
In order to continue, go to the SETTINGS screen in your Tablo app and ensure that your Tablo's storage is recognized. If not, take the following actions:
- For USB-connected drives - Remove and re-connect the USB cable between your hard drive and your Tablo, ensuring that all connections are secure. Reboot the Tablo. If the drive is still not recognized, contact support.
- For onboard SATA drives (Tablo QUAD only) - Remove the power from the Tablo. Open the SATA compartment and remove and re-seat the drive. Reboot the Tablo. If the drive is still not recognized, contact support.
- For Tablo Cloud DVR Service users (Tablo DUAL LITE only) - Ensure your Cloud DVR Service is active. If your service is inactive or your trial has ended, you will need to subscribe at account.tablotv.com.
- For USB-connected drives - Remove and re-connect the USB cable between your hard drive and your Tablo, ensuring that all connections are secure. Reboot the Tablo. If the drive is still not recognized, contact support.
- PLAYBACK FAILED - Video not found.
This error message will be displayed if your Tablo app is unable to locate the requested recording on your Tablo's compatible storage drive.
This will only occur in the event of data loss on your Tablo's storage method caused by drive corruption or failure.
Please contact support directly with details as some data may be able to be recovered. - PLAYBACK FAILED - Storage is full. Delete some recordings before trying again.
Tablo requires available space on compatible storage methods for recording and streaming Live TV on more than 1 tuner. Your DVR will manage this automatically if you have AUTO-DELETE RECORDINGS enabled in settings.
If this setting is turned off, it is possible for your Tablo's storage to become too full.
In order to proceed, you must delete some recordings from your Tablo and/or enable AUTO-DELETE in the SETTINGS screen. - PLAYBACK FAILED - An unknown player error has occurred.
This indicates an error on the player (Roku) side versus an error coming from the Tablo. As the error source is unknown, no troubleshooting is possible. However, if you see this error frequently, please contact support directly with details. - PLAYBACK FAILED - An unspecified error occurred.
This is indicates an error coming from the Tablo that is not yet recognized by the playback device. As the error source is unknown, no troubleshooting is possible. However, if you see this error frequently, please contact support directly with details.
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