Whenever an app communicates with the internet, it downloads what it needs to complete tasks. This data is saved in a space called a cache.
The next time the app needs something, if the required data is already in its cache, it uses that instead of re-downloading it. This saves time.
It's like a reference library.
Occasionally, bad data will slip into a cache. Often it's just something jumbled or out-of-date which can lead to errors. The best way to fix this is to empty the cache so it can be repopulated with good data.
Our Tablo apps have a cache. This article covers when and how to clear it.
When To Clear the Cache
There are two instances when you should clear an app's cache:
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There's an Issue You Can't Solve
If you run into a problem such as an unknown error, your firmware not updating, slowness or freezing, it's a good idea to clear your cache.
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After an Update
It's good practice to clear your cache after a software update. This may prevent problems from cropping up in the future.
How To Clear the Tablo App Cache
Apple TV and iOS
For iOS, there is no current way to clear the cache without deleting and reinstalling an app. Here are the steps to follow for that process:
1. On your smartphone/tablet, hold down on the Tablo TV app icon until a menu pops up.
2. Select REMOVE APP, then confirm two more times from the prompts.
3. Restart your device.
4. Open the App Store and re-download the Tablo TV application.
Android Mobile
1. On your smartphone/tablet go to SETTINGS -> STORAGE -> APPS.
2. Select your Tablo TV app.
3 Select Clear Cache.
Roku
Much like iOS, Roku does not provide a method to clear the cache of specific applications. There are two options you have if you are experiencing issues:
Restart the Device
1. Press the HOME button on your Roku remote.
2. Then, press HOME five times -> UP -> REWIND twice -> FAST-FORWARD twice.
3. This will cause the Roku to begin a reboot process.
4. You can also do this via SETTINGS -> SYSTEM -> POWER -> SYSTEM RESTART.
This may not be available on some Roku devices.
Delete and Reinstall the App
1. Navigate to the Tablo TV app.
2. Press the asterisk (*) button on your Roku remote
3. Select REMOVE APP -> REMOVE.
4. Locate the Tablo TV app in the Roku app store and re-download it.
Amazon Fire TV
1. Go to SETTINGS -> APPLICATIONS -> MANAGE APPLICATIONS.
2. Select the Tablo TV app.
3. Select CLEAR CACHE.
Android TV and Google TV
1. Go to SETTINGS -> APPS -> SEE ALL APPS.
2. Select the Tablo TV app.
3. Select CLEAR CACHE.
Samsung TV
1. Press the HOME button on your remote.
2. Go to ALL SETTINGS -> SUPPORT -> DEVICE CARE -> MANAGE STORAGE.
3. Select the Tablo TV app and VIEW DETAILS.
4. Select CLEAR CACHE.
LG TV
LG TVs cannot clear an individual application’s cache. Here are two options:
Clear the TV’s Cache
1. Go to HOME SCREEN -> WEB BROWER.
2. Go to MENU BUTTON -> SETTINGS.
3. Scroll to the bottom of the window to CLEAR BROWSING DATA.
4. Select CLEAR COOKIES.
Most of your cache will be cleared.
If you still have problems, repeat the steps above but select CLEAR ALL BROWSING DATA on Step 4.
Delete and Reinstall the Tablo TV Application
1. Press the HOME button on the remote.
2. Select EDIT APPS LIST on the home screen.
3) Select the Tablo TV app and remove it.
4) Locate the Tablo TV app in the LG app store and redownload it.