Tablo Store Policies

Tablo Support - Chris
Tablo Support - Chris
  • Updated
  • All orders are charged in US or Canadian dollars (with applicable taxes), based on your shipping location.
  • We accept Visa, MasterCard, American Express, Discover, Diner’s Club, Shop Pay, PayPal, Affirm, Amazon Pay, Google Pay and Apple Pay.
  • Your card will be charged upon ordering.
  • Unless otherwise noted, you will receive a tracking number for your shipment within 1-2 business days. (Power supply shipments do not offer tracking.)
  • If you would like to ship your order to an address different than your billing address, once your order is complete, please contact us to make arrangements.
  • For US customers, we are unable to ship to Puerto Rico, US territories and freely associated states or APO/FPO/DPO addresses.
  • For your security, we require someone to sign for the package upon delivery.
  • Transactions completed from Canada may incur additional foreign transaction fees based on your credit card provider.
  • We reserve the right to cancel bulk orders outside of existing distributor agreements.
  • We do not offer specific discounts for seniors, first responders, or members of the military.

If you have any questions about your order, send an email to


30-day money-back guarantee.

Of course we hope you love your Tablo device, but if you’re unhappy for any reason we offer a 30-day money-back guarantee on DVRs. Power supplies and replacement remotes are all FINAL SALE. Customers are responsible for shipping costs of product(s) returned. For our full warranty and return policy, click here.


What does ‘refurbished’ mean?

Refurbished Tablo DVRs are restored to a like-new state at Tablo HQ. They are verified to work properly and include all parts and accessories (original or comparable substitutes) and include the 30-day trial of our TV Guide Data Service subscription where applicable. External packaging may be replaced with a white box and/or show some wear and tear. All refurbished DVRs sold by Tablo are covered by Tablo’s 12-month warranty policy and 30-day money-back guarantee.