Tips: Working with Tablo Support

Tablo David
Tablo David
  • Updated

If you run into an issue with your Tablo, we have tons of great resources to help you get back up and running as soon as possible.

Power users on the Tablo Community forums are almost always available and great at answering questions. There is also a powerful search tool there that can let you review previous posts and solutions. 

We also have tons of great self-serve content including videos here on the Tablo Support portal. 

We have an automated chat, trained on the most common concerns you might run into, access it by clicking the speech bubble icon in the lower right-hand corner of the Knowledge Base.

However, sometimes you need to rely on the expertise of our support team.  We’re here to help and we have a commitment to respond to your requests in the order in which they’re received.


Here’s how you can ensure we’re able to provide you with a solution to your issue as soon as possible:

Use Our Ticketing System Form

Our support ticketing form is always available at the top right hand of our Knowledge Base. It includes fields for all the critical information we need from you to solve your case quickly. 

Clearly and concisely, explain exactly the problem you’re seeing, what Tablo model you're using, what streaming device/app you’re using and what firmware version your Tablo is running.

Make sure to include your MAC address which can be found on the bottom of your Tablo unit and will start with the digits 5087. This will speed up the troubleshooting process immensely. 

The form also enables you to attach images and/or video which may be very helpful for the team as they work to diagnose your problem.

Contacting us through the Support Ticketing system form also ensures you receive a confirmation email, so you know we’ve received your ticket.


Avoid Sending a Follow-Up Email

While it might be tempting to send a follow-up email if you’re waiting to hear from us, our support system works on a first-in, first-out queue. If you send multiple messages before receiving a response from our team, it will reset your position in the queue and it could take even longer for us to respond to your support request. 

Our goal is to respond to all inquiries within one business day. Mondays and days following holidays and firmware or app releases may be busier and require a slightly longer wait for support.


When In Doubt - Give Us a Ring

Our support team is available 8:30 a.m. – 2:30 a.m. Eastern Standard Time, 7 days per week.

During this time, you can reach the team directly by phone at 1-844-TABLOTV (822-5688).

Providing great customer support is always our goal. If you feel your concern was not adequately addressed, please tell us. If you love the service we provide, tell your friends.