Troubleshooting Connectivity Issues On the 4th Generation Tablo

Tablo Support - David
Tablo Support - David
  • Updated

If you are having issues connecting to your 4th generation Tablo, many of them can be solved by using some of the basic troubleshooting techniques found below.

 

If you own a Legacy Tablo, please click here for troubleshooting steps. 

 

Rebooting the Tablo DVR

A regular reboot of your Tablo solves many minor problems and should always be your first troubleshooting step.

To reboot your Tablo DVR, quickly press and release the white reset button on the bottom of the unit. Wait for the Tablo's blue LED to stop flashing. When the blue LED is solid, the reboot is complete. None of your Tablo DVR's data or recordings will be deleted with this type of reboot.

If the Tablo's blue LED continues to flash ~2 minutes after the reboot, this indicates the unit is not able to reach our server, and is likely experiencing a networking issue. 

 

Power Cycle the Tablo DVR

If the reboot step above does not solve your issue, you can try power cycling your Tablo. To do this, remove the A/C power adaptor from the back of the unit for ~10 seconds. Then re-attach the power adaptor to the Tablo. The unit can take up to 3 minutes to boot up from this type of reset. None of your Tablo's data or recordings will be deleted with this type of reboot.

 

Power Cycle the Router

If the Tablo DVR reboot steps above do not solve your issue, you may be having connectivity-based issues. Try power cycling your router. To do this, remove the A/C adaptor from the router for ~10 seconds. Then re-attach the power adapter to the router. The router can take a few minutes to boot up from this type of reset. Once your router is back online, repeat the Tablo reboot cycles noted above.

 

Force Close or Reinstall Applications

If your problem persists through the above troubleshooting steps, try force-closing or reinstalling the Tablo app on your viewing device. This will clear any cache or old data the application may have stored. 

 

Disable any VPNs

The Tablo applications connect to your Tablo using a number of discovery methods. A VPN actively changes your network's IP address. This can cause discovery issues which can result in connectivity problems. We recommend disabling any VPNs while using Tablo.

 

If these steps do not successfully solve your issue, we recommend consulting the Tablo Knowledge BaseTablo Community, or Tablo Support team for further assistance.