Why Was I Charged an Additional $1 Fee for My Legacy Tablo Subscription?

Tablo David
Tablo David
  • Updated

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This is a legacy article. 4th Generation Tablo DVRs do not need a subscription service.

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Occasionally, some customers will see an additional $1.00 fee charged separately from the TV Guide Data service subscription for their legacy Tablo device. This may appear as a 'TABLO' charge on their banking line item. However, the origin of this charge is from the banking or credit card institution processing it. This is most commonly referred to by banks and credit card companies as a foreign transaction fee or an international transaction fee.

This charge is only seen for a rare subset of our customers. Not all banks and credit card institutions charge this fee.

Since Tablo operates in Canada, and many of our customers are from the United States, this all depends on the banking/credit institution you work with. For any questions or disputes on the nature of this charge, please contact your financial institution.