Why don't I have 14 days of guide data?

If you have a guide data subscription for your Tablo, you will have access to 14 days of guide data. If you feel like you’re missing guide data, one of three things could be happening:

  1. Within the Live TV grid guide, we show you the next 24 hours of programming. Airdates and times for programs beyond the next 24 hours can be found within the program tabs in your Tablo app. We have chosen to organize guide data in this way so you can quickly scan through and see shows that for example are airing new episodes (TV shows > New) or premiering (TV shows > Premiering) and add them to your recordings schedule. We realize this is a different paradigm than the ‘grid guide’ you’re used to, but we think it’s a better way to deliver the information.

  2. If you’re missing data for a time slot or an entire channel within the Live TV grid screen, this is an issue with our guide data provider. Please let us know by placing a support ticket what channel (and if applicable what date and time frame) is missing so we can have this corrected.

  3. If you're missing ALL guide data from the Live TV screen (it's completely blank) and you're using the iPad or Android app, verify that the date and time are set correctly on your tablet. Setting your tablet to the correct date, disconnect the Tablo app and then reconnect. This should resolve the problem.
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